Help & support

Last updated 11 October 2026

DRAFT — pending owner review

Email info@plantlove.yushi.com.au for help, bug reports or billing questions. We aim to respond within five business days. Include the app version, what happened and steps to reproduce a problem. Never send your password or full payment details.

I forgot my password

Choose Forgot password? on the sign-in screen and enter your account email. Follow the reset link in the email; check your spam folder if it has not arrived. If you signed up with Google, use Continue with Google.

How do AI credits work, and when do they reset?

Free accounts receive 20 credits a month; PLUS receives 100. The monthly allowance resets at 00:00 UTC on the first day of each month. A new account also receives 20 bonus credits, which expire 30 days after sign-up. Bonus credits are used first.

The confirmation before an AI request shows its cost. Most requests use one credit; a health check comparing an earlier photo uses two. Check your balance and reset date in AI credits from the account menu. Failed AI requests do not use a credit.

How do I cancel PLUS?

For an Android purchase, open Google Play → Payments & subscriptions → Subscriptions → Plant Love and cancel. For a web purchase, use the subscription management link in the web Plans page. The purchasing provider shows when your subscription ends. Account deletion does not cancel billing.

How do I restore purchases?

Sign in to the Plant Love account used for the purchase, open Plans and choose Restore purchases. On Android, use the same Google Play account that purchased PLUS. Contact support if PLUS is still missing; include the purchasing provider's receipt or order id, without payment card details.

How do I delete my account?

Open Profile → Delete account. Without the app, email support from your account email with the subject Delete my account. See Delete account for what is removed and how long it takes.